Defects happen . Even with the best quality control, occasionally a product with a small problem can make it out to the customer. What happens next is what defines the company . Excellent customer service! Contact via email was quickly responded to.The problem was taken care of immediately. The mattresses work great in my antique folding bed frames in my cabin . I slept good on it last nite and I'm lying down comfortably, looking forward to another good nite of sleep before I get back to logging in the morning ...unfortunately, in the short amount of time it took to write this review so far, my wife has fallen asleep. Yup ,no complaints about lack of comfort from her, just her brutally loud snoring of approval. I'm a reasonably large guy, 6" about 230 lbs, and the support is pretty good considering that the mattress is not on a rigid base. The vinyl cover seems durable enough to last for a while and it should be easy to wipe down. Bottom line, I would order these again.