This bed was a nightmare to put together. I bought it based on the reviews saying it wasn't that hard to put together. I am pretty adept at putting together furniture at this point in my adult life, not perfect, but competent, but the instructions for this bed were horrible. Whoever wrote the instructions, seemed to start to slack off after about Step 2 so that I was left guessing after that, especially about the orientation of the boards. It would have been helpful if it was specified "front" "back" "left" "right" on the boards as I after securing the boards, I had to undo some of them and flip them and resecure them. Also, the tape that identified the boards wasn't the type that came off easy so I after removing it, there was a residue left over that didn't easily remove so I had to take extra time using Goo Gone to remove the residue. The instructions were so bad, that I wasn't able to put up the desk. I have no idea how that is supposed to stay on. The way that the instructions show it does not secure it properly and we are now just looking for a way to use brackets to secure it in our own way.Another complaint I have is that some of the boards cracked when I was securing them. I wasn't even using super strength or anything- they just cracked as I was screwing the screws in. A few came scratched. Not a huge deal as my son is pretty rough so I didn't expect the bed to remain in pristine condition for long anyways, but annoying that they were already scratched.The opening where the kid climbs in and out is a bit narrow. My kid is small so it isn't a big deal but I am not sure how a more heavyset kid would do with getting in and out of that area. Also the space under the bed is a bit low, which is great for an elementary school kid but maybe not great for a middle school or older kid.Aside from those things- my kid loves his new bed. The area under is great for him to play. We put a plush rug and a comfy chair under there and he can read, play Legos, and do homework. The shelves are nice for toys, books, and some games. We got the full size and he was surprised by how big it was. He is a really restless sleeper and I was worried about him having enough room to toss and turn but it is plenty big enough for him to move all about when he sleeps and the rails keep him from falling out.For the price it is a decent bed. I looked at a more expensive one but couldn't bring myself to pay that much for something I was afraid he'd outgrow in a couple years. I feel like we'll get a couple years out of this, which is all I can really ask for.I had a lot of issues with the bed itself. It was really light, cheap-feeling wood. It had a lot of damage when I got it. Building it wasn't easy at all because the measurements were off in certain areas. And it was not as sturdy as I thought it would be (even for a loft bed). HOWEVER, I'm giving a high rating because their customer service was amazing! They were responsive and helped me get what I deserve, which is a refund. They were very understanding and seemed earnest. And communication was very smooth, clear, and straight to the point that we worked it out in about a day and a half to two days.This bed looks great when put together but with little weight the writting desk board cracked. So far it hasnt fallen apart and my daughter loves it. I wish it was more solid but its holding up for nowThis was the perfect way to get our 6 year old to stop whining at bedtime. He loves sleeping "in the air"! We put a sheet over the front opening and he now has a secret hideout....and he can keep light on at night. It's perfect all the way around. Great buy for the money and so easy to assemble. They send you everything you will need.My autistic son LOVES ahi’s new bed! He can play video games in his desk space and with the bed lifted it gives him more play space. The assembly is a bit tedious and is a two man job. But the instructions are clear and doable.I’ve put together lots of furniture. This has been the most frustrating project to date. Parts were mislabeled or not labeled. The instructions were pictures that sometimes matched and sometimes didn’t. Items that were supposed to screw together wouldn’t screw together.This bed was the easiest item I have ever put together!! Everything was labeled properly- even ALL the screws!!! I put it together by myself and had no problems- it was challenging because it would have been easier with two people at times but totally doable. The bed itself is well made and exactly what I ordered. I would refer this company to anyone!